Faqs

BUYING AND ITEM SUPPORT

All you need to know about buying on the Envato Market and how to get Support.

BUYING

WHERE I CAN FIND MY PURCHASED CODE?

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HOW DO I ADD MY BILLING ADDRESS?

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HOW DO I CHECK ITEM COMPATIBILITY?

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ITEM SUPPORT

GETTING SUPPORT FOR YOUR ITEM

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MY PURCHASE CODE IS NOT WORKING

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THE ITEM IS NOT WORKING & COMMON ITEM ISSUES

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PAYMENTS

COMMON PAYMENT ISSUES

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HOW TO PURCHASE ITEMS

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WHY DO PRE- PAID CREDITS EXPIRE?

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DOWNLOADS

HOW TO DOWNLOAD YOUR ITEMS

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THE ITEM HAVE BEEN REMOVED

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UPDATE AND DOWNLOAD NEW VERSIONS OF A PURCHASED ITEM

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CAN’T FIND WHAT ARE YOU LOOKING FOR?

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